Privacy Policy

East Aluminum Products, Inc. ("East Aluminum," "we," "us") is a Lake Charles, Louisiana company that builds and repairs screen rooms, porches, patio covers, carports, pool enclosures, shades and window screens. This policy explains what information we collect and how we use it.

What we collect

• Information you give us when you call, text, email or fill out a form: your name, phone number, email, address or ZIP code, and details and photos of your project.
• Phone calls to our office may be answered by an automated assistant. Calls are recorded and transcribed, and a summary is made so we can follow up on your request.
• Basic website data such as pages visited, collected by our web host for security and performance.

How we use it

• To answer your questions, give estimates, schedule work, and provide service.
• To send you text messages and emails about your request, estimate, job or pickup (see Text messages below).
• To keep business records such as invoices, warranties and service history.
• To improve our customer service, including how our phone assistant handles calls.

Text messages

If you agree on a call or in writing to receive texts, we use your mobile number to text you about your request. We do not sell, rent or share your mobile number or text-messaging opt-in with third parties or affiliates for their marketing purposes. Mobile information is shared only with the service providers that deliver our messages. Reply STOP to any text to opt out, or HELP for help. See our Terms & SMS Terms.

Who we share with

We share information only with service providers that help us run the business, such as our phone, texting, scheduling, accounting, email and website providers, and only to provide our services. We may disclose information if the law requires it. We do not sell personal information.

How long we keep it

We keep records as long as needed for service, warranty, tax and legal purposes.

Your choices

You can ask us to update or delete your information, or to stop contacting you, by calling 337-433-3118 or emailing eastaluminum@yahoo.com.

Children

Our services are for adults. We do not knowingly collect information from children under 13.

Changes

We may update this policy and will post the new version here with its effective date.

Contact

East Aluminum Products, Inc., 2417 Common Street, Lake Charles, LA 70601 · 337-433-3118 · eastaluminum@yahoo.com